Omnis Web Hosting Review

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Support:
Features:
Reliability:
Value:

IP Address	Service	Status	Response Time	Last Monitored
64.8.109.59	HTTP		0.097 secs	12-26-2008 13:10:00pm
64.8.109.59	HTTP		0.074 secs	12-26-2008 13:00:00pm
64.8.109.59	HTTP		0.031 secs	12-26-2008 12:50:00pm
64.8.109.59	HTTP		0.18 secs	12-26-2008 12:40:00pm

Omnis Network Profile and Background

Omnis Network was formed back in 1999 from a team of successful veterans with strong experience and background in the industry.

The company has been the recipient of numerous industry awards and rightly so! It has a reputation of being one of the most stable web hosting companies around. It utilizes load balanced and clustered Linux servers to host client websites.

Signup Response

Before making the purchase of their web hosting service, we sent an e-mail with a few elementary questions regarding their business hosting plans. We promptly received a reply within four hours, outside the usual business hours, and we were quite pleased with this. Some of the questions were answered in detail and others were referred to the ‘customer support’ section of their website.

After scrolling through their web hosting plans, we purchased their basic web hosting plan. We paid for the full 12 months and got the free setup. It averaged out to be around $6.95/month. The whole process was very straight forward and was done over a valid secure connection. We then received the account information but waited as our anonymous domains were transferred over to their DNS.

Value for Money

In terms of disk storage and monthly data transfer, it was basically unlimited with in reason which is excellent.

In addition, the control panel was user-friendly – although a little slow at times, and you could update you contact and billing information through it. It also gave you plenty of options to install scripts and so forth.

Customer Support

After settling in for more than a week after signing up with Omnis Network, we began contacting its support department with various questions. Firstly, there are several methods to contact the company for support. The two main methods are either by phone or e-mail. According to their website, the Omnis Network technical support department is supposedly manned 24 hours a day, and which we found to be true.

For our first support issue, we “accidentally” deleted a HTML file in half and rang their phone support line around 10pm EST. We described the symptoms and the technical support consultant gave us the usual responses i.e. please re-upload the file, clear the browser cache, and upload the file in ASCII mode in our FTP client. Finally, after 20 minutes of systematic testing, he was finally able to isolate the problem and gave us the advice to move the exiting content from the corrupt webpage to a new webpage document in Microsoft FrontPage.

Our second support issue was sent through using e-mail, concerning errors arising from a PHP script that we sabotaged by inputting a wrong password for a MySQL database query. We provided all the essential information regarding our account and description of the error. After two and a half hours, we finally received a response that identified the problem and gave us an exact solution. Not bad.

Network Reliability and Performance

After we have been using the web hosting services of Omnis Network for two months, our in-house monitoring tool showed the server we were hosted on was inaccessible for one 5 minute interval and one 10 minute interval. One of the downtime periods was planned, and we were given appropriate notice. Apart from a few hiccups, the reliability and stability of their hardware and network was outstanding with an uptime of over 99.9%, which is part of their network guarantee policy, during the two month period.

We also wish to note that the in-house monitoring tool only checks the http or port 80 of the server we were hosted on and do not check any other services, such as, FTP, SMTP and etc. We intend to fix this in the future!

Final Words

Overall, Omnis Network passed our lab tests with flying colorsk. When security and reliability are the features you are looking for then Omnis Network is for you.

Secondly, the added-value features like the user-friendly control panel and web site building software will really make it easy for non-technical minded users. Another feature we liked was the daily backups which would give a lot of potential and existing) customers a peace of mind when evaluating their disaster recovery planning.

Lastly, for small businesses and corporations that wish to purchase web site hosting from a reputable web hosting company then Omnis Network is very good choice. They definitely offer a solid and competitive package with genuine customer support.

Visit Omnis Network Website

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